Privacy Policy

This Privacy Policy outlines the commitment of Big Bowl Kitchen Pty Ltd (“we”, “us”, “our”, or “Big Bowl Kitchen”) to safeguarding your personal information and ensuring transparency in how it is collected, used, and disclosed. This includes information collected through our website at www.bigbowl.com.au. We adhere to the Australian Privacy Principles (“APPs”) under the Privacy Act 1988 (Cth) (“the Act”).

At Big Bowl Kitchen, we respect your privacy and value the trust you place in us regarding your personal information.

This Privacy Policy applies exclusively to personal information handled by Big Bowl Kitchen. It does not cover external websites or companies to which we provide links, and we disclaim responsibility for the privacy practices of these third parties.

This Privacy Policy governs the collection and use of personal information in relation to the following:

• Franchisees or prospective franchisees;
• Customers;
• Suppliers or prospective suppliers;
• Independent contractors or individuals applying to become employees or independent contractors; and
• Employees.

1. Definition of Personal Information

For the purposes of this Privacy Policy, “Personal Information” refers to any information or opinion about an identifiable individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and regardless of its form.

2. When Do We Collect and Use Your Personal Information?

We may collect and use your Personal Information in the following circumstances:

• You provide it during participation in competitions, promotions, or customer feedback processes;
• You inquire about or apply to become a franchisee, employee, contractor, or supplier;
• You access our website, use our app, join our loyalty program, or subscribe to email communications;
• You interact with our social media accounts (e.g., Facebook, Instagram, YouTube, LinkedIn), including engaging with posts, comments, or campaigns;
• You interact with us via customer surveys, complaints, or general inquiries.

3. Types of Personal Information Collected

The type of Personal Information we collect depends on your interaction with us. Examples include:

• General Information: Name, contact details, email address, and demographic information such as age and interests.
• Customer Interactions: Order details, payment methods, and feedback or ratings provided.
• Franchisees and Suppliers: Business details, ABN or ACN, financial records, and sales performance data.
• Employees and Contractors: Employment status, qualifications, emergency contacts, payroll information, tax details, and any necessary health or visa documentation.

We may also collect photos for marketing purposes or operational identification within Big Bowl Kitchen. Social media interactions may include any content you make publicly available through your privacy settings.

4. How We Collect Personal Information

Personal Information is collected via:

• Direct communication: Forms, feedback submissions, emails, or phone calls;
• Online activities: Website usage, app interactions, and loyalty program registrations;
• Social media: User engagement on Big Bowl Kitchen’s platforms;
• Third parties: Recruitment agencies, insurers, or publicly available sources;
• Internal records: Transaction histories or service analytics.

We ensure that any third-party information aligns with legal requirements and our commitment to privacy.

5. Purpose of Using Personal Information

Your Personal Information is used to:

• Deliver and improve our products and services;
• Conduct quality assurance and customer satisfaction monitoring;
• Manage promotional campaigns and loyalty rewards;
• Fulfill legal or regulatory obligations;
• Support franchise operations through data analysis and compliance verification;
• Facilitate recruitment and employee management processes.

We use aggregated data for internal research and operational improvements, ensuring individual anonymity wherever possible.

6. Disclosure of Personal Information

We may share your Personal Information with:

• Related entities within Big Bowl Kitchen;
• Authorized third-party service providers for operational support;
• Marketing agencies for approved promotional campaigns;
• Legal or regulatory bodies as required by law.

All shared data is handled with strict confidentiality agreements to prevent unauthorized use or access.

7. Safeguarding Your Personal Information

We take proactive measures to protect your Personal Information, including:

• Secure storage systems with restricted access;
• Use of encryption, firewalls, and secure passwords;
• Regular staff training on data privacy and security.

While we strive to ensure secure transmission of data, online communications carry inherent risks. Users are encouraged to use strong, unique passwords and secure networks when engaging with our services.

8. Updates to the Privacy Policy

Big Bowl Kitchen may periodically update this Privacy Policy. Updates will be posted on our website, and we encourage users to review the policy regularly for any changes.

Contact Information

For questions, feedback, or concerns regarding this Privacy Policy, please contact us at: info@bigbowl.com.au