By using our services, including the Big Bowl Kitchen website (“Service”), you agree to these terms and conditions (“Terms”). If you do not agree to these Terms, you must discontinue use of the Service.

1. General
   1. These Terms apply to your use of our services, including the Big Bowl Kitchen website (www.bigbowl.com.au). By accessing or using our website, you agree to these Terms.
   2. Big Bowl Kitchen (“we”, “us”, “our”) may update these Terms from time to time. Any changes will take effect when posted on our website. Your continued use of the Service constitutes acceptance of the updated Terms.
   3. Specific terms relating to promotions, loyalty programs, or other offers may supplement these Terms and are provided separately.
2. Use of the Online Ordering System
   1. You may place orders through our website or authorized delivery partners. Orders placed with delivery partners are subject to their terms and conditions, and Big Bowl Kitchen is not responsible for their privacy practices or service standards.
   2. When placing an order, you are making an offer to purchase products. Your order is confirmed only when you receive an acknowledgment. The contract for your order is between you and the applicable Big Bowl Kitchen entity or franchisee.
   3. If we cannot fulfill your order for any reason (e.g., restaurant closure), we may cancel the order and issue a refund.
   4. Big Bowl Kitchen reserves the right to modify, suspend, or terminate the online ordering system at any time without prior notice. Where possible, we will notify you of significant changes.
   5. While we strive to accommodate dietary preferences (e.g., gluten-free, vegan), we cannot guarantee that your order will be free from cross-contamination or traces of allergens.
3. Payment
   1. Payments for online orders are processed securely by our payment partners. By providing your payment details, you confirm that you are authorized to use the payment method provided.
   2. Discount codes or vouchers must be used within their specified validity period. Expired codes cannot be redeemed, and Big Bowl Kitchen is not responsible for unused codes.
4. User Accounts
   1. Creating a user account (“Account”) enhances your experience, including access to loyalty rewards. You are responsible for maintaining the confidentiality of your account credentials.
   2. Accounts are available only to individuals with a valid mobile number. Users must ensure that all registration details are accurate and up to date. Big Bowl Kitchen is not liable for issues arising from outdated or incorrect information.
   3. Users must be 13 years or older to register an Account. Users under 13 require supervision by a responsible adult.
   4. You may delete your Account at any time by notifying us at info@bigbowl.com.au.
5. Use of the Website
   1. The website is provided for personal, non-commercial use. You agree not to:
      • Engage in unauthorized use or activity that disrupts the Service;
      • Impersonate others or misrepresent your identity;
      • Copy, modify, or reverse-engineer any part of the Service;
      • Introduce malicious software (e.g., viruses or spyware).
6. Intellectual Property
   1. All intellectual property in the website and associated content remains the property of Big Bowl Kitchen. You are granted a limited, non-transferable license to access and use the Service as outlined in these Terms.
   2. You must not use trademarks, logos, or proprietary content without our prior written consent.
7. Limitation of Liability
   1. Big Bowl Kitchen provides the Service on an “as is” basis and does not guarantee uninterrupted or error-free access.
   2. To the maximum extent permitted by law, Big Bowl Kitchen is not liable for indirect, consequential, or incidental damages resulting from your use of the Service.
8. Termination of Access
   1. Big Bowl Kitchen may terminate or suspend your access to the Service for violations of these Terms or suspected fraudulent activity. Upon termination, you must cease use of the Service.
9. Governing Law
   1. These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved under the jurisdiction of the courts of Victoria.

Contact Information

For questions or assistance regarding these Terms, please contact: info@bigbowl.com.au