Big Bowl Kitchen – Food Safety & Quality Policy
At Big Bowl Kitchen, we are committed to embedding a culture of food safety and quality excellence throughout every aspect of our operations. We believe that delivering safe, high-quality meals is essential to earning the trust of our customers, the confidence of our team, and compliance with Australian regulatory standards.
Our Vision for Food Safety and Quality:
- Excellence in Every Bowl: We aim to consistently deliver meals that exceed customer expectations in taste, authenticity, and safety.
- Continuous Improvement: We embrace an ongoing process of refining and enhancing our food safety and quality systems to align with the latest industry standards and technological advancements.
- Shared Responsibility: Every member of the Big Bowl Kitchen team is empowered to uphold food safety and quality standards in their role.
Core Principles of Food Safety and Quality:
- Strict Standards: All products and processes meet or exceed Australian food safety laws and HACCP principles.
- Reliable Sourcing: Ingredients are carefully selected from trusted suppliers who share our commitment to quality and sustainability.
- Hygienic Practices: Cleanliness and hygiene are rigorously maintained across all kitchen and service areas.
- Employee Training: Our team receives ongoing training in food safety protocols to ensure compliance and awareness at all levels.
- Risk Management: We regularly assess and manage potential food safety risks through audits, inspections, and process evaluations.
- Transparent Communication: Clear information on allergens and dietary options is provided to help customers make informed choices.
Commitments to Our Community:
- Ensure every dish served is safe, authentic, and delicious.
- Establish strong relationships with suppliers who share our dedication to food safety.
- Continually review and enhance our processes to address changes in products, technologies, and industry standards.
- Engage our customers and employees in fostering a culture of food safety awareness.
Our Goals:
- To build a reputation as a trusted and responsible restaurant where safety and quality are non-negotiable.
- To maintain compliance with all relevant food safety regulations and industry certifications.
- To communicate openly with stakeholders about our food safety and quality achievements.
At Big Bowl Kitchen, food safety and quality are not just policies—they are the foundation of our promise to our customers. We believe that by prioritizing these values, we can create a dining experience that is both memorable and reliable.
Gavin You
Founder & CEO
Big Bowl Kitchen
Big Bowl Kitchen – Health and Allergen Statement
At Big Bowl Kitchen, we are dedicated to the health and well-being of our customers. We take pride in offering a variety of dishes to suit diverse tastes and dietary needs. While we strive to provide as much information as possible, we recognize that individual dietary requirements and allergen sensitivities may vary.
Our Commitment to Health and Allergen Awareness
Information Sharing:
- Our menu does not specifically label dishes that contain common allergens. However, customers are encouraged to speak with our staff for more details about the ingredients in our dishes.
- Customers should inform staff of any dietary concerns or allergies when placing an order, and we will do our best to provide assistance.
Standardized Service:
- Due to the standardized nature of our kitchen operations, we may not be able to accommodate all personalized requests for meal modifications.
- Nevertheless, we will make every effort to ensure a safe and satisfactory dining experience for all customers.
Food Preparation Practices:
- Although we take precautions to minimize cross-contamination, our kitchen handles a variety of allergens, and trace amounts of allergens may still be present.
- We cannot guarantee that any menu item is completely free from allergens.
Allergen Information
- Common Allergens: Our dishes may contain or come into contact with the following common allergens, including but not limited to:
- Peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish.
- Cross-Contamination Risk: While we implement strict hygiene practices, cross-contact during food preparation may occur.
Customer Responsibility
- We encourage customers with severe allergies to exercise caution and make informed decisions about their meal choices.
- If you have any concerns, please consult with your medical professional before dining with us.
Staff Training
- Our team members receive training in allergen awareness and customer communication to ensure they can answer your questions accurately and respectfully.
Your Feedback Matters
We value your input and are committed to improving our services to better meet our customers’ needs. If you have any suggestions or concerns regarding health and allergens, please reach out to us.
Disclaimer: While we strive to accommodate individual dietary needs, Big Bowl Kitchen cannot accept liability for allergic reactions caused by cross-contact or traces of allergens in our dishes. Customers are advised to take necessary precautions when dining with us.
Big Bowl Kitchen – Refund and Return Policy
At Big Bowl Kitchen, we strive to provide our customers with high-quality food and excellent service. We understand that there may be occasions where issues arise with your order, and we are committed to resolving them fairly and efficiently.
Refund Policy
Eligibility for Refunds:
Refunds may be offered under the following circumstances:
- The wrong item was delivered.
- The item delivered was not as described on the menu.
- The item was missing from your order.
- The item was deemed unsafe to consume due to quality concerns.
Non-Refundable Situations:
Refunds will not be provided in the following cases:
- Change of mind after the order has been prepared or delivered.
- Incorrect orders caused by customer error (e.g., selecting the wrong item).
- Delays caused by third-party delivery services.
Refund Process:
- To request a refund, please contact us within 24 hours of receiving your order. Provide the following details:
- Your name and contact information.
- Order details, including receipt or proof of purchase.
- Description of the issue and any relevant photos (if applicable).
- Refunds will be processed back to the original payment method within 5–7 business days after approval.
Return Policy
- Food Return Policy:
- Due to the perishable nature of food, we do not accept returns. If there is an issue with your order, please notify us immediately so we can investigate and resolve the matter.
- Complimentary Resolution Options:
- Depending on the issue, we may offer a replacement item, store credit, or other resolution in lieu of a refund.
How to Contact Us
If you have any questions or need to request a refund, please contact us via:
- Email: info@bigbowl.com.au
- In-store: Speak with our team at the restaurant where the issue occurred.
Important Notes:
- Refund requests must be made within 24 hours of receiving your order.
- Big Bowl Kitchen reserves the right to refuse refunds or compensation if sufficient evidence of an issue is not provided.
- For third-party delivery orders, refund and return policies may be subject to the terms and conditions of the respective delivery service.